Cyber Security Policy

Overview

Keeping our customers’ data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective.
Have questions or feedback? Feel free to reach out to us at security@gridlite.co

Dedicated Security Team

Our security team is comprised of security experts dedicated to improving the security of our organization. Our employees are trained on security incident response and are on call 24/7.

Infrastructure

Cloud infrastructure

All of our services run in the cloud. We don’t host or run our own routers, load balancers, or DNS servers. We host our own physical servers for development automation.

Our service is built on Amazon Web Services. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here:

Our database systems are hosted through MongoDB – Atlas. You can read about their practices here:

Network level security monitoring and protection

Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:

  • A virtual private cloud (VPC), a bastion host or VPN with network access control lists (ACL’s) and no public IP addresses.
  • A firewall that monitors and controls incoming and outgoing network traffic.
  • An Intrusion Detection and/or Prevention technologies (IDS/IPS) solution that monitors and blocks potential malicious packets.
  • IP address filtering

Data encryption

Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS).

Encryption at rest: All our user data (including passwords) is encrypted using battled-proofed encryption algorithms in the database.

Data retention and removal

Every user can request the removal of their accounts by contacting support, or going to gridlite.co/disable.

 

Business continuity and disaster recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.

Application security monitoring

  • We use technologies to monitor exceptions, logs and detect anomalies in our applications.
  • We collect and store logs to provide an audit trail of our applications activity.
  • We use monitoring such as open tracing in our microservices.

Secure development

We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:

  • We review our code for security vulnerabilities
  • We regularly update our dependencies and make sure none of them has known vulnerabilities
  • We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase

User protection

Account takeover protection
We protect our users against data breaches by monitoring and blocking brute force attacks.

Role-based access control
Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions.

Payment information

  • All payment instrument processing is safely outsourced to Stripe which is certified as a PCI Level 1 Service Provider. We don’t collect any payment information and are therefore not subject to PCI obligations.